Before you travel
Booking with Ezimo Tours and Safaris means you accept these terms.
By submitting or confirming a booking with Ezimo Tours and Safaris, you confirm that you have read, understood, and accepted these Terms & Conditions.
Payment instructions are shared once Ezimo Tours and Safaris confirms the booking.
If the tour date falls within 72 hours of confirmation, payment is due within 24 hours.
Late cancellations, no-shows, and non-recoverable costs may affect any refund or credit.
1. Booking Requests and Confirmation
- All bookings are subject to availability, route access, tides, weather, safety conditions, and operational approval.
- A booking is only confirmed once Ezimo Tours and Safaris has accepted the request and issued a confirmation.
- Ezimo Tours and Safaris may decline or cancel a booking request where safety, timing, guest numbers, or operational limitations make the tour unsuitable or unavailable.
- Guests are responsible for providing accurate names, contact details, guest counts, and any relevant trip information at the time of booking.
2. Payment Terms
- Unless stated otherwise, prices are quoted in Namibian dollars (N$).
- Once a booking is confirmed, payment must be completed within 72 hours.
- If the confirmed tour date falls within 72 hours of confirmation, payment must be completed within 24 hours.
- If payment is not received within the required payment window, Ezimo Tours and Safaris may release or cancel the booking without further obligation.
- Any transfer fees, bank charges, or third-party payment costs remain the responsibility of the guest unless Ezimo Tours and Safaris confirms otherwise in writing.
3. Guest Changes and Cancellations
- Any request to change, postpone, or cancel a booking should be sent in writing by email or WhatsApp as soon as possible.
- Rescheduling is always subject to availability, route conditions, and operational practicality.
- No-shows, very late arrivals, or missed departure windows may be treated as cancellations.
- Where Ezimo Tours and Safaris has already committed guides, vehicles, permits, catering, or other third-party arrangements, any refund or credit may be reduced by non-recoverable costs.
- Short-notice cancellations may be non-refundable where the booking slot could not reasonably be re-sold or operational costs were already committed.
4. Changes or Cancellations by Ezimo Tours and Safaris
- Ezimo Tours and Safaris may change departure times, routes, meeting arrangements, or stop locations where weather, tides, road access, mechanical issues, guide availability, or safety conditions require it.
- If a tour cannot operate safely or reasonably, Ezimo Tours and Safaris may offer a reschedule, a suitable alternative, a credit, or another fair solution depending on the circumstances.
- Force majeure events, including severe weather, natural events, government restrictions, road closures, or other matters outside reasonable control, may require last-minute changes or cancellations.
5. Guest Responsibilities
- Guests must arrive on time and follow the instructions of the Ezimo Tours and Safaris guide or driver throughout the experience.
- Guests should disclose any mobility limitations, medical concerns, or other conditions that could affect safe participation before the tour departs.
- Parents or guardians remain responsible for children in their care at all times.
- Ezimo Tours and Safaris reserves the right to refuse participation where a guest’s conduct creates a safety risk, disrupts the experience, or endangers staff, other guests, or equipment.
6. General Tour Conditions
- Tour conditions in Namibia can change quickly, especially around the coast, dunes, and remote routes.
- Wildlife sightings, tide windows, road access, and weather conditions cannot be guaranteed and may affect the final route or timing.
- Ezimo Tours and Safaris takes reasonable care in delivering each experience, but guests acknowledge that adventure travel involves natural and operational variables outside fixed control.
Questions About These Terms?
Speak to Ezimo Tours and Safaris before confirming.
If you want clarity on payment timing, cancellations, route conditions, or a special request, contact Ezimo Tours and Safaris directly before the booking is finalized.